160 Characters

Insights and Innovation: Purple Cloud's Evolution in Retail Communication

Episode Summary

With a clear passion for technology and innovation, Josh Margolis discusses the genesis and unique features of Purple Cloud, focusing on its advanced call tracking, deep integration with phone systems, and cost-effective precision in data analytics. Josh also expresses a keen interest in AI, detailing its applications in sales summaries, analysis, and broader contributions to humanity. The episode concludes with reflections on AI's maturation over time, contemplating its transformative potential across various industries.

Episode Notes

Chapters:

0:00 - 1:13: Introduction & Welcome

1:14 - 2:42: Building Purple Cloud: A Focus on Customers

2:43 - 3:59: Scaling vs. Customer Needs

4:00 - 8:09: From Chat to Call Tracking

8:10 - 9:07: Inside the Mind of a Coder

9:08 - 11:43: Purple Cloud’s Integrated Approach

11:44 - 13:33: Call Tracking Accuracy

13:34 - 14:28: Customer Education

14:29 - 17:48: Purple Cloud & VoIP

17:49 - 23:44: Data for Sales Teams

23:45 - 27:05: Navigating Trends: Purple Cloud & AI

27:06 - 30:36: AI over Time

30:37 - 34:47: AI's Potential for Societal Impact  

34:48 - 37:00: Closing Remarks
 


Podcast website: https://160.fm/

 

Connect with Josh:

Purple Cloud: http://www.purplecloud.com/

LinkedIn: linkedin.com/in/shatkinmargolis

 

Connect with Jill:

LinkedIn: www.linkedin.com/in/jill-berkowitz

 

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